Report abuse
What to include
The target: a foldoy address or alias, a domain, an IP address or a service id such as svc123.
For mail: the message with its full headers, as you received it. We can't read encrypted mail, so we can only act on what you send.
What happened, with dates, times and time zone.
A link to evidence, such as screenshots, full email headers or log lines.
For a swap, the trade ID from the swap's page.
What happens next
Reports are reviewed by a person.
An address, alias or service can be turned off while we look into it, before its owner is contacted.
We act on the account behind an alias without telling you which account it is.
Replies go to the email you gave, and the store sends no automatic email.
Swaps
We never hold swapped coins, so we cannot stop or reverse a swap. The exchange that ran it can act under its own terms. Report it to that exchange as well, with the trade ID.
Requests from authorities
Send them to support@foldoy.com. The Privacy page lists what we hold. We never ask for names or ID documents, and we hold no key that opens mail encrypted end to end or locked with privacy+.